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Hrvatski telekom i direktorica za odnose s korisnicima proglašeni su krivima i osuđeni jer je HT gnjavio potrošače pozivima nudeći im svoje usluge, piše Danica.hr.

Prvi slučaj dogodio se u listopadu u 11.43, u 12.44 te 13.44 sati, i to prema potrošaču Ivici na njegov broj mobitela koji je u registru “Ne zovi”. Zvali su ga s govornog automata s kojeg HT šalje poruke svojim korisnicima za poboljšanje usluga što zovu brigom o korisnicima, tzv. “Care”.

Ivica je ispričao kako je tog dana zbog bolesnog djeteta bio kod kuće i svakih sat vremena zvao ga je HT i puštao svoj govorni automat.

“Prva dva poziva sam poklopio slušalicu i nisam htio poslušati poruku do kraja, a treći poziv sam poslušao i čuo da se radi o HT-u koji mi je nudio optiku jer je uvedena na mojoj lokaciji prebivališta.

Kako su zvali svakih sat vremena i nisu prestajali dok nisam poslušao govorni automat, iako sam u registru “Ne zovi”, sve me je to uzrujalo i prijavio sam ih Državnom inspektoratu. Mjesec dana poslije djelatnica HT-a zvala je da sad ima vremena doći instalirati optiku koju nisam tražio, niti želio”, otkrio je Ivica, piše Danica.hr..

HT se pak branio kako nisu krivi jer su ga kontaktirali isključivo u svezi postojećeg ugovora u svrhu poboljšanja postojećih usluga. Dakle, radilo se o servisnim obavijestima, a ne promidžbenim porukama kojima bi se pružale nove usluge, tvrde u HT-u.

Početkom studenoga pak u 10.46 sati HT je kontaktirao i nudio svoje usluge i Antoniji na njezin mobitel koji je također u registru “Ne zovi”. I ona je, dakle, bila upisana u registar potrošača koji ne želi primati pozive u okviru promidžbe ili prodaje iz članka Zakona o zaštiti potrošača.

Antonija je otkrila kako ju je HT preko svojih djelatnika kontaktirao u više navrata na broj njenog mobilnog telefona i svaki put bi rekla “ne zanima me” i poklopila slušalicu.

“Dana 2. studenog djelatnik HT nazvao me i nudio usluge, a ja sam ga tada pitala zašto me zovu ako je moj broj u registru “Ne zovi”. Odgovorio je kako A1 prodaje imenike i tako su došli do mog broja. Nazvala sam A1, oni su rekli da to nije istina i neka se obratim HAKOM-u, što sam učinila te izvršila prijavu”, prisjeća se Antonija.

HT je u slučaju Antonije već prilikom provođenja inspekcijskog nadzora priznao počinjenje prekršaja koji mu se stavlja na teret te zbog tog izražava žaljenje. Obećava kako će i dalje poduzimati sve potrebne mjere da se isto više ne ponovi.

Sutkinja ih je na koncu proglasila krivima i kaznila zbog kršenja odredaba Zakona o zaštiti potrošača. HT, tako, mora platiti kaznu od 4000 eura, a direktorica za korisnike 2000 eura. Oboje moraju podmiriti i po 66 eura troškova prekršajnog postupka. Presuda prekršajne sutkinje je, kako Danica.hr. nepravomoćna i na nju se mogu žaliti u zakonom propisanom roku.

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Hrvatski telekom i direktorica za odnose s korisnicima proglašeni su krivima i osuđeni jer je HT gnjavio potrošače pozivima nudeći im svoje usluge, piše Danica.hr.

Prvi slučaj dogodio se u listopadu u 11.43, u 12.44 te 13.44 sati, i to prema potrošaču Ivici na njegov broj mobitela koji je u registru “Ne zovi”. Zvali su ga s govornog automata s kojeg HT šalje poruke svojim korisnicima za poboljšanje usluga što zovu brigom o korisnicima, tzv. “Care”.

Ivica je ispričao kako je tog dana zbog bolesnog djeteta bio kod kuće i svakih sat vremena zvao ga je HT i puštao svoj govorni automat.

“Prva dva poziva sam poklopio slušalicu i nisam htio poslušati poruku do kraja, a treći poziv sam poslušao i čuo da se radi o HT-u koji mi je nudio optiku jer je uvedena na mojoj lokaciji prebivališta.

Kako su zvali svakih sat vremena i nisu prestajali dok nisam poslušao govorni automat, iako sam u registru “Ne zovi”, sve me je to uzrujalo i prijavio sam ih Državnom inspektoratu. Mjesec dana poslije djelatnica HT-a zvala je da sad ima vremena doći instalirati optiku koju nisam tražio, niti želio”, otkrio je Ivica, piše Danica.hr..

HT se pak branio kako nisu krivi jer su ga kontaktirali isključivo u svezi postojećeg ugovora u svrhu poboljšanja postojećih usluga. Dakle, radilo se o servisnim obavijestima, a ne promidžbenim porukama kojima bi se pružale nove usluge, tvrde u HT-u.

Početkom studenoga pak u 10.46 sati HT je kontaktirao i nudio svoje usluge i Antoniji na njezin mobitel koji je također u registru “Ne zovi”. I ona je, dakle, bila upisana u registar potrošača koji ne želi primati pozive u okviru promidžbe ili prodaje iz članka Zakona o zaštiti potrošača.

Antonija je otkrila kako ju je HT preko svojih djelatnika kontaktirao u više navrata na broj njenog mobilnog telefona i svaki put bi rekla “ne zanima me” i poklopila slušalicu.

“Dana 2. studenog djelatnik HT nazvao me i nudio usluge, a ja sam ga tada pitala zašto me zovu ako je moj broj u registru “Ne zovi”. Odgovorio je kako A1 prodaje imenike i tako su došli do mog broja. Nazvala sam A1, oni su rekli da to nije istina i neka se obratim HAKOM-u, što sam učinila te izvršila prijavu”, prisjeća se Antonija.

HT je u slučaju Antonije već prilikom provođenja inspekcijskog nadzora priznao počinjenje prekršaja koji mu se stavlja na teret te zbog tog izražava žaljenje. Obećava kako će i dalje poduzimati sve potrebne mjere da se isto više ne ponovi.

Sutkinja ih je na koncu proglasila krivima i kaznila zbog kršenja odredaba Zakona o zaštiti potrošača. HT, tako, mora platiti kaznu od 4000 eura, a direktorica za korisnike 2000 eura. Oboje moraju podmiriti i po 66 eura troškova prekršajnog postupka. Presuda prekršajne sutkinje je, kako Danica.hr. nepravomoćna i na nju se mogu žaliti u zakonom propisanom roku.

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Hrvatskakrivi su

HT i direktorica osuđeni jer su gnjavili potrošače pozivima! ‘Zvali su me svakih sat, iako sam u registru ‘Ne zovi‘

Piše Vijesti SD
21. veljače 2023. - 12:12
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Hrvatski telekom i direktorica za odnose s korisnicima proglašeni su krivima i osuđeni jer je HT gnjavio potrošače pozivima nudeći im svoje usluge, piše Danica.hr.

Prvi slučaj dogodio se u listopadu u 11.43, u 12.44 te 13.44 sati, i to prema potrošaču Ivici na njegov broj mobitela koji je u registru “Ne zovi”. Zvali su ga s govornog automata s kojeg HT šalje poruke svojim korisnicima za poboljšanje usluga što zovu brigom o korisnicima, tzv. “Care”.

Ivica je ispričao kako je tog dana zbog bolesnog djeteta bio kod kuće i svakih sat vremena zvao ga je HT i puštao svoj govorni automat.

“Prva dva poziva sam poklopio slušalicu i nisam htio poslušati poruku do kraja, a treći poziv sam poslušao i čuo da se radi o HT-u koji mi je nudio optiku jer je uvedena na mojoj loka...

#HT#POTROŠAČI#PRAVA POTROŠAČA
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11. svibanj 2024 02:28